Some 70% of EU citizens use online public services, new data from Eurostat has found, with the percentage using a website or app of a public authority rising by 0.7 percentage points last year.
Denmark leads the way in terms of the percentage of citizens utilising online public services, with a usage rate of 98.5%, followed by the Netherlands (96%) and Finland (95.4%).
At the other end of the scale, just 25.3% of Romanian citizens use online public services, with Bulgaria (31.5%) and Italy (55.1%) also showing below-average numbers.
The most common use of e-government services during 2024 included obtaining information about public services, laws, and benefits, according to Eurostat, with said data being accessed by 44%, a 2.4-percentage point increase on the previous year.
Accessing personal information was cited by 40% of respondents, up 0.8 percentage points, followed by downloading official forms (38.1%) and making requests or complaints (5.3%). Read more here.
Percentage of Citizens Accessing Online Public Services, 2024
| Country | Percentage (%) |
|---|---|
| Denmark | 98.50 |
| Netherlands | 96.02 |
| Finland | 95.37 |
| Sweden | 94.58 |
| Ireland | 89.07 |
| Estonia | 87.59 |
| Luxembourg | 87.31 |
| France | 87.17 |
| Belgium | 81.84 |
| Spain | 79.69 |
| Hungary | 79.44 |
| Portugal | 75.86 |
| Malta | 75.81 |
| Latvia | 75.68 |
| Cyprus | 75.14 |
| Austria | 75.04 |
| Czechia | 73.99 |
| Lithuania | 73.75 |
| Slovenia | 73.73 |
| Croatia | 70.12 |
| Slovakia | 69.94 |
| Greece | 66.32 |
| Poland | 61.01 |
| Germany | 60.30 |
| Italy | 55.12 |
| Bulgaria | 31.76 |
| Romania | 25.28 |
